Who we are

We are Eltek Ltd, 35 Barton Road, Haslingfield, Cambridge, UK CB23 1LL, a limited company with registration number 1886669. Eltek Limited is registered with the Information Commissioner's Office under registration reference: ZA263893. We do not have any subsidiaries. We design, manufacture and sell data logging and monitoring systems. We provide targeted and innovative solutions for challenging monitoring projects with ongoing support. Eltek Ltd is the Data Controller for the purposes of the Data Protection Act and General Data Protection Regulation i.e. we are responsible for control and means of processing of your personal information.

The data we collect

We collect contact names and email addresses for the purposes of keeping you informed with relevant information about our company, our product range and how these products are used. We also collect banking information, physical address and contact names, telephone numbers and other essential information required to do business with you if you are a customer, supplier or service provider. This data is not often associated with an individual, but for consistency Eltek have applied a common data protection approach. We retain information about the products you have ordered or supplied to ensure we can undertake business with you effectively and for analysis of business trends to provide a better service to our customers.

We collect data about who has opened our newsletter mailings and what information may have been viewed to improve our service to you.

We are committed to ensuring that your privacy is protected. We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you.

In addition, we collect data from our website that is not traceable back to individual customers, this data uses Google Analytics. We collect information about which pages customers view, for how long pages are viewed, how they have arrived and what actions customers subsequently take.

Should we ask you to provide information by which you can be identified when doing business with Eltek, using our website or reading our newsletter then you can be assured that it will only be used in accordance with this policy and will held in a secure and confidential manner.

How we collect data

We collect data through business interactions with you.

This could have been because:

Why we collect data

Eltek Ltd. collect data to:

Profiling that we undertake with the data:

Who we pass the data to:

The basis on which we collect data

Eltek has adopted the approach that all information held in whatever form in relation to customers, potential customers and suppliers is held on the basis of legitimate interest.

Our criteria for legitimate interest are as follows:

Your Rights

In certain circumstances, you may have the right to request access, transfer, rectification and/or erasure of the personal data that we process about you. You may also have the right to object to and/or restrict our processing of your personal data. Eltek Ltd. will ensure we comply with your legal right to ask us to act on these requests.

Retention of your data

We will only keep your personal data for as long as necessary for the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise length of time we hold your personal data for varies depending on the individual circumstances, but in determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We periodically review our retention periods to ensure that we are not keeping your data for longer than necessary.

Your right of complaint to the ICO

Article 21 of the GDPR gives individuals the right to object to the processing of their personal data. This effectively allows individuals to ask you to stop processing their personal data. The right to object only applies in certain circumstances. In the unlikely situation that you should disagree with the response you have a right to raise your complaint with the Information Commissioner's Office. https://ico.org.uk/concerns/

The security of your data

Eltek Ltd. take the security of your data seriously and all personal and sensitive data is stored in a password protected secure server. Unless personal data is reasonably needed for our business processes we do not store personal data. We do not share your data for use by any third parties without your permission. We do use reputable third-party providers of web-based software packages for processing your data, we have made all reasonable endeavours to ensure your data is secure when held on our server or on these third-party web-based software packages.